Thanks for joining us for another episode in our new inspiring weekly podcast series, Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable with ambiguity and hear their professional stories about overcoming challenges to navigate change successfully.

In today's episode, Jody Grima, Chief People Officer at the NSW Department of Customer Service, joins us for an open and compelling conversation as we talk about leading change and preparing workforces for the future.

Listen in as Jody shares how there is no 'rinse and repeat' process for approaching change and that the first step is to be on the ground, understand the environment in which you're working with, what the culture is, and sensing the appetite for change. She also talks about other critical success factors, such as transparency and communication, and how without these, you risk losing trust very early on in the change process.

Over just 30-mins, you'll hear Jody share her experience in gauging the success of change programs working for Service NSW in the early days when they were establishing the three channels for service delivery in the state, how mindset and EQ play pivotal roles in preparing the workforce for the future, the biases that organisations need to overcome to ensure our workplaces are inclusive and equal for all, and how leaders throughout her career have inspired her to become the leader she is today.

It's a great episode that will leave you with some great takeaways to reflect on, and we hope you enjoy it as much as we did!

Listen to episode two:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

**Jody Grima**

**Chief People Officer**

**NSW Department of Customer Service**

As Chief People Officer for the Department of Customer Service (DCS) Jody is focused on growing a diverse and inclusive workforce to build out the experiences we offer for both our people, and our 8million+ customers across NSW. With extensive experience in transformation, service delivery, governance, and people development, Jody is committed to driving initiatives that foster transparent ethical behaviours, enhance employee engagement, and equip teams with future-ready capabilities.

Jody has a wealth of experience across the NSW public sector, where she has been instrumental in championing transformation, supporting workplace wellbeing, and promoting an inclusive, speak-up culture. Jody’s background is leading significant reform in service provision and running large multidisciplinary teams in complex environments, including in Family and Community Services, and Service NSW, and more recently as Chief Operating Officer of DCS.

Jody oversees strategic people initiatives that align with the Department’s commitment to delivering exceptional customer service. In 2020, Jody was recognised with a NSW Public Service Medal for outstanding public service to the community.

Please tune in next week as we speak to Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, as she joins us in discussing a growth mindset approach to change.

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