Fast-Tracking Economic Recovery: How a New Interagency Operating Model Streamlined COVID-19 Grant Allocation

The economic fallout from COVID-19 has been far-reaching and devastating. In order to start the process of recovery, it has been essential for state governments to provide financial assistance to businesses.

How can government agencies collaborate to allocate grants to businesses? How can they ensure that those who need it the most are given adequate support? How can they perform this task correctly while still maintaining accuracy in a time crunch? What should we do to future-proof the approach and enable a proactive government that can react to crises with speed and scale?

An interagency operating model was required to provide fast and targeted assistance while also preparing the government for future disruptive events.

Our Process

A group of representatives from different government agencies was established to define the value chain for allocating grants. From there, we were able to work through important matters, such as how to quickly and easily assess who is eligible for grants, as well as how to make the application process frictionless.

It was also critical to evaluate each agency's strengths in order to ensure that tasks were assigned to the appropriate people and that teams knew how to collaborate in order to effectively and efficiently execute allocations.

The Results

The new interagency operating model has resulted in a more streamlined and targeted approach to allocating grants, with agencies working together more effectively to get assistance to those who need it most. The process is faster and smoother, with less red tape and bureaucracy getting in the way.

The government is now better prepared to respond rapidly and effectively to future disruptive events, with a proven model that can be quickly activated to provide the necessary support. This will help ensure that the economy can recover more quickly from any future shocks, and that businesses can continue to operate.