Thriving in Uncertainty with Marina Bowshall

For many leaders in the public sector, there are very few times in your career when you have the opportunity to develop a new agency for a state government entity. Our next Trailblazer, Marina Bowshall, had the chance to do just that as she took on the Chief Executive of Preventive Health SA role in September of 2023. Marina joins us in our latest episode to talk about her experience in leading through a machinery of government change.

Listen to episode twenty:

Also available on Apple Podcasts and Spotify:

About this episode:

Taking on such an opportunity can be energy-giving and exciting as a leader, but Marina also knew that she had to approach this change with a lot of empathy for others. She understood that staff would have mixed responses to the change and that some would be asking many questions with different narratives.

Listen in as Marina shares how the biggest challenge in leading this MoG change was the cultural change and bringing people along with the change to see themselves in it, and the strategies she used to build an open door policy and establish rapport with teams, which involved meeting with every team, regardless of size, to understanding each teams priorities and passions, and how she used the fascinating insights she gleaned from these meetings to offer further support, increase collaboration and deepen engagement across the workforce.

Marina also discusses how she involved the broader stakeholder ecosystem in the MoG change through both formal and informal approaches and empowered her staff, regardless of their position, to engage with key people outside of the agency to grow their stakeholder base and build networks.

It’s a great episode for anyone who is leading change or experiencing change in their organisation. Through engagement and consultation, you can achieve strategic alignment, improve collaboration, encourage knowledge sharing, and bring a little more laughter into your organisation, too.

Find out more about this Trailblazer:

Marina Bowshall

Chief Executive

Preventive Health SA

Marina commenced as Chief Executive, Preventive Health SA in September 2023.

Marina led and collaborated on national and state health policy, strategy, and programs throughout her career. This has included leading legislative change; implementing state-wide and community-based programs; developing, implementing and evaluating whole of government strategies; partnering with agencies to implement evidence-based prevention approaches; and implementing business systems to support effective governance and the achievement of measurable outcomes.

Marina is the Co-Chair of the National Tobacco Officials Group, Presiding Member of South Australia’s Controlled Substances Advisory Council, a member of the Suicide Prevention Council, and works collaboratively across Australia with a range of research, policy, and service organisations.

Tune in next time as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Sue McCarrey

As an experienced leader who has worked across multiple industries and now is the Chief Executive Officer of the National Offshore Petroleum Safety and Environmental Authority or NOPSEMA, our next guest, Sue McCarrey, has certainly seen her share of times when things haven’t gone according to plan or achieved an unexpected outcome. Sue joins our latest podcast to discuss how challenges can lead to your biggest success.

Listen to episode nineteen:

Also available on Apple Podcasts and Spotify:

About this episode:

Sue provides an honest reflection from earlier in her career when she was younger, and how, like many of us, she would often perceive things that didn’t go to plan or when things went wrong as failures and take them to heart. Sue shares that as time goes on and you build your experience in your career, you develop the ability to look at things more critically, observing what’s occurred and distinguishing if it was really a failure, if it was potentially inevitable, or if it’s something you can look at to see then the opportunity to do it differently.

Sue also talks about the importance for leaders in providing a safety net of support to younger people in the organisation, not putting failure on them personally as this may then inhibit their confidence in having a go, trying things, and putting ideas forward in the future, which are essential for innovation. She also stresses how leaders can help staff not to feel too disappointed when projects don’t go ahead, reinforcing that the work isn’t wasted and may be able to be used in another area at a different time, providing an example from her time as National Rail Regulator.

In her role as Chief Executive Officer at NOPSEMA, Sue discusses the importance of the ability to critically analyse issues that can be complex, how being a good communicator isn’t just about being a good talker, and how leaders need to look out for people who can think for themselves and put ideas forward respectfully when building teams. She also names the most essential skill in the regulatory space as courage – having the courage to make decisions and not to interfere where you don’t believe it’s your role to interfere.

It’s a great episode that will challenge your thinking about failure and how you can support and encourage younger members of your workforce to be resilient, courageous, and confident.

Find out more about this Trailblazer:

Sue McCarrey

Chief Executive Officer

National Offshore Petroleum Safety and Environmental Management Authority

(NOPSEMA)

Sue Joined NOPSEMA as the Chief Executive Officer in February 2023 following eight years as the Chief Executive and National Rail Safety Regulator at the Office of the National Rail Safety Regulator.

A career of over forty years in Government, Sue has held a range of roles across Education, including time as a school principal, the Public Transport Authority and as Deputy Director General of Policy, Planning and Investment at the WA Department of Transport. In these roles, Sue developed experience and expertise in government policy and regulatory frameworks and risk management in safety and environmental management, which she applies in her current role.

Sue holds a Bachelor of Law from Murdoch University, a Masters of Education from Edith Cowan University, and is a graduate of the Australian Institute of Company Directors.  Sue is a member of the National Association of Women in Operations, National Women in Transport, and is a Fellow of the Institute of Public Administration. 

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Liz Tydd

It was a privilege to talk with Liz Tydd, the Australian Information Commissioner, as she shared the future of the Office of the Australian Information Commissioner or OAIC with us and how their postural organisational changes over the past year have positioned them to be at the forefront of being a contemporary regulator.

Listen to episode eighteen:

Also available through Apple Podcasts and Spotify:

About this episode:

In this special broadcast edition of our podcast series on Thriving in Uncertainty, Liz takes us through the latest figures on data breaches from their recent report. She explains how an additional dimension of misinformation (e.g.,  deepfakes) can become an accepted truth in the mind of the audience, highlighting how even the human brain is grappling to adjust to this very real and growing threat and its manifestations.

Liz also shares how the latest data tells us that the information from data breaches across various industries has commonalities in the fact that it is sensitive and valuable information about us that defines who we are and can be used to recreate identities.

The OAIC’s work centres on access to information to promote truth and accountability, particularly in government, but also to promote privacy and protect people from the devastating impacts of misinformation and cybersecurity breaches that result in a loss of identity. To perform this critical work, the OAICs need to have the confidence to operate in this new digital world safely and securely, taking a human-rights-centred approach in a dynamic and ever-changing regulatory environment.

In this enlightening episode, you’ll learn the OAIC’s latest thinking on the eight key elements in ensuring there is a human-rights-centred approach in the AI space and how essential it is for their workforce to be committed to preserving human rights, be curious and work collegially, and how the organisation has developed four pillars to manifest in their culture and operations which are proactive, proportionate, purpose-driven, and people-focussed.

She also explains how the OAIC has a unique vantage point on top of the hill in that they can look at the sectors they regulate, pull out common themes, and inform the guidance.

As a knowledge-based organisation, Liz highlights the critical need for knowledge to be shared internally and several ways that the OAIC are doing that through cross-collaboration teams, cross-professional teams, and communities of practice to share expertise, new approaches and ways of working, and refining skills which enables their organisation to then share that knowledge externally and amplify their messaging.

Liz’s leadership approach of being open to change, developing the ability to respond effectively in a dynamic landscape, and taking a human-rights approach to designing for trust is a masterclass for any leader in leading through change and dealing with complexity in a dynamic environment.     

Find out more about this Trailblazer:

Elizabeth Tydd

Australian Information Commissioner

Office of the Australian Information Officer (OAIC)

Elizabeth Tydd took up the position of Australian Information Commissioner in August 2024 for a 5-year term.

Elizabeth joined the Office of the Australian Information Commissioner in February 2024 as Freedom of Information Commissioner after two 5-year terms as the Information Commissioner at the Information and Privacy Commission (IPC) of New South Wales.

Elizabeth’s role at the IPC was to promote public awareness and understanding of the right to access government information in NSW, as well as providing information, support, advice, assistance and training to agencies and the general public.

Elizabeth has occupied a number of statutory decision‑making roles in NSW commissions and tribunals, including deputy president of the Workers Compensation Commission and deputy chairperson of the former Consumer, Trader and Tenancy Tribunal.

Elizabeth has extensive regulatory and governance experience at an executive and board level in a range of jurisdictions and industries, including commercial, not for profit and public sector oversight.

She holds a Bachelor of Laws and Master of Laws from the University of Technology Sydney, as well as postgraduate certificates in executive management and governance together with post graduate qualifications in leadership and policy from Harvard University. Elizabeth possesses expertise in digital government and has written extensively on this subject.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with David MacLennan

Our next trailblazer, David MacLennan, has had an interesting career. He started out working in the Commonwealth Government, mainly in the Department of Foreign Affairs and Trade in Canberra and then overseas, before joining the Western Australian State Government in the Department of Planning and now as the CEO of the City of Vincent. David joins us in our latest episode to talk about his journey as a CEO in improving organisational performance.

Listen to episode seventeen now:

Also available through Apple Podcasts and Spotify:

About this episode:

Serving as a diplomat in Mexico City, Lima in Peru, and London, David MacLennan describes himself as a student of cities, and that interest was deepened in joining the Western Australian Department of Planning and being involved in the planning of metropolitan projects. Serving as CEO of the City of Vincent for the past five years, David has come full circle, being directly responsible for delivering projects on the ground that directly impact the community.

We often talk about leaders inheriting existing work cultures, but for many CEOs coming into an existing organisation, they also inherit existing ‘to-do lists’ as well as projects and processes on service delivery too. David shares his journey of learning how he got comfortable in his new role, how important it was in determining priorities and what to tackle first, and how he developed a structured way to allocate his time and energy to deliver on what his stakeholders wanted, and what he needed to improve internally with his workforce to do it.

Listen as David shares how he deeply engaged with his team to look at how they could improve processes, policies, and systems in how they worked together and how they delivered services, and how he then drew conclusions on what the most significant pain points were and what he could influence as the CEO to take out the inefficiencies quickly to start improving their processes and capability across the organisation’s 14 different areas.

David also talks about how he gave his teams extreme accountability by empowering staff to make changes internally without needing to ask permission so that they could reorientate the way they delivered services through a Service Delivery Review Program. David’s unique perspective on innovation and how budget and staff restraints can drive it instead of impede it are refreshing, as is his view on keeping good ideas alive and being ready to seize the moment when that window or door opens.

We hope that you enjoy listening to David’s advice on improving organisational performance and that you can apply his many insights to your organisation today.

• Service Delivery Review Program Case Study

  Giving accountability to your team to self-improve their maturity year-on-year across service delivery, project management, and running programs.

  The challenge:

  Many organisations face a challenge when a valued and experienced team member leaves, leaving a huge skills and capability gap that can’t be filled quickly or easily. This often results in the inconsistent delivery of key services.

  The City of Vincent was no exception, having undertaken a self-assessment of the level of maturity in how their different services were being delivered, rating this on a capability matrix of 1 to 5. The initial results revealed that while they had diligent and good staff in their roles of delivering services, there was no backup or redundancy if that staff member left or was sick or away. The organisation needed to build up a level of maturity within their teams so that there was consistent service delivery, regardless of who was delivering it. 

  The solution:

  The City of Vincent, in collaboration with CorbettPrice, developed a Strategic Planning Program for each of its 14 different areas, which run distinctive services and businesses. The program enables each team to improve its maturity in service delivery, project management, and program management year on year.

  The process:

  The process started with a self-assessment of the maturity level in how different services were delivered as a council and rating those on a capability matrix of 1 to 5. Maturity levels: 1—ad hoc, 2—getting there, 3—managed, 4—much higher levels of performance.

  The CEO set the goal for all teams to be at least at level 3. All teams then engaged in service delivery planning to put short-, medium-, and long-term business plans in place to improve maturity in a scaled way that avoided the often painful change management endured through external and large consultancies.

  Outcomes:

  • Improved service delivery year-on-year.

  • An ability to demonstrate to the council how resources are allocated.

  • Team resilience is strengthened by the ability to survive big disruptions, which was tested with COVID-19, staffing, or other shocks.

  • Improved engagement through extreme accountability for each team to self-manage and lead their own performance journey.

  • Completed internally at the team level, where managers engage with staff and staff then understand their role in delivering team outcomes.

  • Improved collaboration.

  • Improved innovation.

Find out more about this Trailblazer:

David MacLennan

Chief Executive Officer

City of Vincent

David MacLennan is the CEO of the City of Vincent and Chair of the Australian Urban Design Research Centre at the University of Western Australia.

He has extensive public policy and strategy experience at local, state, federal and international levels.

David was previously Assistant Director General at the Department of Planning.

He is a former diplomat with the Department of Foreign Affairs and Trade with overseas posting experience in the UK, Peru, Mexico and Papua New Guinea.

David is a graduate of UWA and has a Masters of Management from ANU.

His passions are family and fitness.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Samantha Palmer

We know that there are many modes of learning. One that has been spoken about in recent episodes as critically important is on-the-job learning and how, knowledge sharing between peers, even from different areas of an organisation, can help fuel new ideas and ways of working.

Another important learning and development opportunity in the APS is mobility. In our latest episode, Sam Palmer joins us to discuss this and so much more on the topic of learning organisations. Sam is Secretary and a Fellow of IPAA and currently serves as APS reviewer on the independent capability review of the Commonwealth Department of Education on secondment from Austrade.

Listen to episode sixteen:

Also available through Apple Podcasts and Spotify:

Sam has over 35 years of diverse experience, with 25 years of those in senior executive service roles in the APS. She is a passionate advocate for having variety in your working career and how, from her personal experience, moving sideways into different roles and taking on new experiences through mobility opportunities has assisted her in seeing things from a different framing or mindset.

Sam provides excellent examples from throughout her career of how experiencing different contexts in departments has helped her transfer her learnings into other roles and how, in Austrade today, they also benefit from bringing in various people from other parts of the organisation into their division to give new insights and skills when Sam and her colleagues are acting in other positions.

In our discussion, Sam reflects on how championing diversity and inclusion has been one of the most rewarding parts of her career, and we also talk about the relationship between change and learning as Sam shares her time at the Australian Bureau of Statistics and involvement in the marriage equality survey and how the short turnaround time of just 99 days required the department to work with a different momentum and process to make it happen while also maintaining procurement requirements.

Another powerful part of our conversation is the role mentors and champions play in professional development. Sam shares a great metaphor of champions being like elephants: They have big ears to listen, big trunks to communicate and talk, big feet and bodies to make a path through barriers, and a caring nature that they work with heart. If you're thinking about taking on a new or different opportunity or how, as a leader, you can help your staff grow and develop, this is definitely an episode that you won't want to miss.

References from this episode:

• APS Charter of Engagement and Partnerships including link to good practice guide

• Report on the conduct of the Australian Marriage Law Postal Survey

• Paper on measuring culture and leadership at the ABS during transformation

• Youth Engagement Toolkit

• Diversity and Inclusion APSC

• Champions are like elephants

• APSC Mobility Framework

Find out more about this Trailblazer:

Samantha Palmer

General Manager

Visitor Economy and Client Programs Division

   Australian Trade and Investment Commission (Austrade)

Samantha Palmer is temporarily seconded from her position as General Manager of Austrade’s Visitor Economy and Client Programs Division to work with the Australian Public Service Commission as a Senior APS Reviewer on the Capability Review of the Australian Government Department of Education. She is also a Diversity and Inclusion Champion.

Samantha brings 35-plus years of diverse experience with more than 25 in senior executive service roles. She has led policy, programs and corporate transformations in the Queensland, WA and Commonwealth governments in many areas relevant to the visitor economy. These areas include fair trading and consumer protection, environmental protection and national parks, land transport and road safety, housing, disability, and Indigenous communities. She has also run businesses and worked in the arts, university and community sectors.

Career highlights include achieving a 79.5% response rate for the Australian Marriage Law Postal Survey; leading the development of the 10-year Aboriginal and Torres Strait Islander Health Plan policy framework; and being appointed the ‘cleanskin’ inaugural Deputy Director General Governance, Integrity and Reform following Australia’s largest public service corruption incident at the WA Communities Department.

Samantha is a National Fellow of the Institute of Public Administration Australia (IPAA). She was one of the 2013 Australian Financial Review/Westpac 100 Women of Influence, and the 2013 Australian Human Resource Institute Diversity Champion of the Year (HR).

Samantha was elected Secretary of the National Institute of Public Administration Australia (the professional body for public servants) in 2024 having served on both National and ACT IPAA Councils for some time. She has a Master of Public Administration and a Bachelor of Business (Communication).

Tune in next time as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Innovating in Uncertainty with David Thodey

We are thrilled to present our exclusive broadcast with David Thodey, who joins our podcast to discuss Innovating in Uncertainty. David is a Business Leader with a career active in business, healthcare, public policy, innovation, tertiary education, the environment, and corporate governance. He has over 30 years of experience, including previously being the CEO of Telstra and IBM Australia and New Zealand.  

Listen to episode fifteen:

Also available through Apple Podcasts and Spotify:

David is currently Chair of Xero, Chair of Ramsay Health Care, and was appointed the 19th Chancellor of the University of Sydney in July 2024. He is also co-chair of the Great Barrier Reef Foundation and was recently announced as a member of the Reserve Bank of Australia Governance Board.  For the public sector specifically, David's review of the APS in 2019, dubbed "The Thodey Review," is synonymous with the APS Reform, which builds on the recommendations from this review.

In our latest episode, we catch up with David to discuss the concept of "Innovating in Uncertainty." Together, we discuss the continued importance of driving innovation in a rapidly changing world that brings uncertainty with it and how great leaders are those who can adapt to the ambiguity that surrounds them.

David has the unique ability to provide pragmatic advice intertwined with examples throughout his career, spanning industries. Through his experience and knowledge of the APS, he also offers specific perspectives for the public sector, acknowledging the unique and strong position that APS leaders have in their ability to lead in ambiguity.

There's much to unpack from our conversation with David as he reflects on the APS Review. He also discusses how innovation takes discipline, rigour, and accountability comes with trust. Together, we talk about the role of technology in enabling an authorising environment for innovation and the importance of leaning into that going forward.  David also shares his unique views on reframing failure into a learning opportunity and how critical it is for leaders to keep focussing on the agility and flexibility of their workforce to adapt and change now and in the future.

Listening to David inspires you to approach things new and differently, not just because you should, but because you feel compelled to do so to make a difference.

Find out more about this Trailblazer:

David Thodey AO

Business Leader

Chair, Xero and Ramsay Healthcare

Chancellor, The University of Sydney

Co-chair, Great Barrier Reef Foundation

Member, The Reserve Bank of Australia Governance Board

David Thodey is a business leader with a career active in business, healthcare, public policy, innovation, tertiary education, the environment and corporate governance. 

He is currently Chair of Xero, a global cloud-based accounting solution and Ramsay Health Care, a global hospital group.

He was appointed as the 19th Chancellor of the University of Sydney in July 2024.

Mr Thodey also co-chairs the Great Barrier Reef Foundation, an Australian non-profit established to help preserve the Great Barrier Reef and was recently announced as a member of the Reserve Bank of Australia Governance Board.

Previously, Mr Thodey was Chair of the Commonwealth Scientific and Industrial Research Organisation (CSIRO), and Tyro, Australia’s largest independent payments company.

Active in public policy, he led an Independent Review of the Australian Public Service (APS). He also chaired an NSW Government appointed Panel to lead an independent review of Federal Financial Relations and led a user audit of the myGov government services digital portal.

In 2020, Mr Thodey was Deputy Chair of the Federal Government’s National COVID-19 Coordination Commission (NCC) Advisory Board, supporting the Government to navigate the challenges faced during the early stages of the pandemic.

Prior to his non-executive career, he had a successful career as CEO of Telstra, and before that, CEO of IBM Australia and New Zealand. 

Mr Thodey was awarded an Honorary Doctorate in Science and Technology from Deakin University and Honorary Doctor of Business from both University of Technology Sydney and the University of Sydney.

He was made an Officer (AO) in the General Division of the Order of Australia for ethical business leadership.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Tim Bullard

In many of our conversations with public sector leaders on the podcast, we hear about the strength of having a common purpose, a shared vision that you work towards, and how that can give you energy and motivation to keep going even when you are dealing with highly complex circumstances and environments.

Teachers continue to face increasingly complex circumstances in education but remain motivated to work towards that light on the hill, a common purpose, in making a difference in children and young people's lives. Teachers who use their knowledge, skills, and capabilities to adapt successfully in a constantly changing environment are highly engaged and thrive to achieve meaningful outcomes.

Tim Bullard, Chief Executive Officer at the Australian Institute of Teaching and School Leadership (AITSL), joins us in our latest episode to discuss adaptability. Tim knows too well how adaptability can directly influence your engagement at work, having managed the Department of Education and then the Department of Education, Children, and Young People in Tasmania through tremendous amounts of change, including COVID-19, a merger of two organisations, and other significant events.

In this episode, Tim reflects on these experiences, sharing that no off-the-shelf guidebook or download from the internet provided the way forward in these complex circumstances and how important it was to work with others around him to come up with innovative and creative solutions to solving the problems they faced.

Tim also provides his perspectives on how to develop adaptability within the workforce, the importance of having a growth mindset to always be learning and looking at how things can be done differently, how organisations need to inject some fun back into the workplace, how crucial it is to leverage the skills and talents of every generation in your workforce, and how essential it is to be responsible for your own wellbeing in taking time out for yourself which then, in turn, will make you more available for others.

This 30-minute episode is packed with practical, knowledgeable, and encouraging advice from an energetic leader in the education industry.

Listen to episode fourteen:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Tim Bullard

Chief Executive Officer

Australian Institute of Teaching and School Leadership

(AITSL)

Tim graduated from the University of Tasmania in 1994 with an Arts/Law (Hons) degree. He initially worked as a lawyer in the Office of the Solicitor-General, before transitioning into policy whilst working in the United Kingdom.  

From 2004 to 2016, Tim held various policy roles for the Department of Premier and Cabinet and commenced as Deputy Secretary Policy in 2014. During this time, he played a key role in education initiatives, leading the development of Tasmania’s Child and Family Learning Centres, and negotiating the ‘Gonski’ schools funding agreement.

Tim joined the Department of Education in 2016 as Deputy Secretary Strategy and Performance and was appointed as Secretary in 2018.

In 2022 Tim was appointed as Secretary of the Department for Education, Children and Young People. In this role Tim oversaw the bringing together of child safety, youth justice, and education into a values-based organisation that provides all children and young people with a bright life and positive future, through being known safe, well and learning.

Tim has been appointed to the role of AITSL CEO for a 5-year period, commencing October 2024.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty with Dr Ivan Williams

The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) 's work is incredibly important. ARPANSA is  Australia's primary authority on radiation protection and nuclear safety, regulating all aspects of Commonwealth activity in the radiation space. Its mandate is to assist in maintaining the safety of Australia's people and biota in the face of potential radiation risks. Dr Ivan Williams, the Chief Medical Radiation Scientist at ARPANSA, joins us in our latest episode to discuss the topic of becoming a learning organisation.

Critical to performing ARPANSA's work is being across enormous amounts of data, research, regulations, and audits. Staff must also be across contemporary developments in technology, medical practice, and clinical practice. Due to the nature of their work, it is these reasons why there is an expectation that staff invest in their own learning and development.

In this compelling chat, Ivan outlines the vast range of methods that they use to galvanise learning across the organisation, which include sitting on international and national organisations in producing authoritative papers, in-house training with people returning from conferences to distribute relevant information across the agency, monthly knowledge hubs for management, sitting on international committees, staff performing pHD’s at hospitals, and much more.

Ivan also discusses the modes of learning and how, with the nature of their work being technical and hands-on, ARPANSA needs to demonstrate competence to internal and external independent observers, regulators, or reviewers. On-the-job training is particularly beneficial as it provides a lot of practical technical expertise that cannot be achieved by just reading books.

It's a great conversation that provides an understanding of the critical work that ARPANSA provides to Australia and how, as an organisation, they prioritise learning while delivering their huge and essential remit.

Listen to episode thirteen:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Dr Ivan Williams

Chief Medical Radiation Scientist and

Medical Radiation Branch Head

Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)

Dr Ivan Williams is an internationally recognised and nationally certified expert in radiation oncology medical physics and medical radiation protection. Ivan trained as a radiation oncology medical physicist at the Peter MacCallum Cancer Institute, Melbourne, Australia and has worked internationally.

Ivan started with the Australian Radiation Protection and Nuclear Safety Agency as the inaugural Director of the Australian Clinical Dosimetry Service which he planned and built to be a nationally impacting service with international recognition.

In 2021, he was appointed to the International Commission on Radiation Protection’s committee on medical radiation protection. In 2024, he represented Australia at the United Nations Scientific Committee on the Effects of Atomic Radiation.

Ivan is particularly passionate about the appropriate use of science, data and information to improve patient and public health with national impact.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Twelve with David Coltman

We often speak about the importance of everyone continuing to learn. After all, learning, in its essence, is about being alive. While some may approach learning with curiosity and be open to the possibilities it may provide for us, others may find it overwhelming to be able to decide in the direction to go. David Coltman, Chief Executive of TAFE SA, joins us to discuss this and much more in our latest podcast episode on change resilience.  

David shares his perspectives on the role of leaders going forward in helping people find pathways through what can feel like a dense forest at times. With an extensive career in education, David has witnessed the shift in education delivery, becoming more demand-driven, just-in-time, or just-enough training in focus, and how that is shaping education now and in the future.

He’s also no stranger to leading in challenging times, having come into TAFE SA at a time when the organisation needed to transform and be led in a new direction. David reflects on that time, having moved from Victoria to Adelaide for the role, and how he used that journey in becoming South Australian to humanise himself with his new workforce rather than it just being about becoming the new Chief Executive of TAFE SA.

He also talks about the importance of alleviating fear in the workforce through authentic communication that cuts through the jargon, giving people the opportunity to be heard, and how being physically present, where people can see him, provides an anchor for his workforce. David also shares how important it is to lead with kindness, but that, like good parenting, being human doesn’t mean just being Mr Nice Guy all the time; it’s also providing boundaries for people to work with and being consistent with them.

This episode isn’t just a masterclass in leading change, it’s also a great example of how to lead authentically and with kindness.

Listen to episode twelve:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

David Coltman

Chief Executive

TAFE SA

David Coltman is the Chief Executive of TAFE SA. Prior to joining TAFE SA in April 2019, David was Deputy Vice Chancellor at Swinburne University of Technology and Chair of the National Institute of Circus Arts (NICA). 

David is a New Zealander who made Australia his home in 2014. 

David holds postgraduate qualifications in Adult Education and Public Administration. His early career work focused on the delivery of programs that sought to increase participation in higher education of underrepresented communities. 

More recently David’s work has focused on the use of digital technologies to improve access and participation in post-compulsory education.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Eleven with Tess Bishop

An open-minded approach to leadership and working with others is a highly desirable attribute that staff look for in a leader. After all, if you have a new idea or want to give feedback on a change or a project, knowing that you can approach these leaders, have a constructive dialogue, and work together to solve it is helpful.

Tess Bishop, Chief Operating Officer and Deputy Secretary of Strategy, Enterprise, and Engagement at the Department of Agriculture, Fisheries, and Forestry (DAFF), is one of these leaders. She joins us in our latest episode to discuss a growth mindset approach to change.

You can’t help but feel the passion and energy that Tess brings to her team at DAFF as she shares her experiences leading a very large transformation agenda with multiple aspects in response to their capability review in 2024. Tess provides her perspectives on how success can only be achieved through an open-minded approach, engaging in open dialogue with others, and adapting and supporting staff along the way.

As a leader, she acknowledges that you are only as good as your team and the importance of learning every day and passing that learning on to others. Tess also shares how she is passionate about getting out to meet her team and how seeing how things work firsthand can really bring policy to life, enabling her to receive direct feedback firsthand.

Tess is a passionate and energetic leader with an open-minded approach to leading others. We hope that you will feel as uplifted as we did after listening to our conversation.

Listen to episode eleven:

Also available through Apple Podcasts and Spotify:

Find out more about this Trailblazer:

Tess Bishop

Chief Operating Officer

Deputy Secretary of Strategy, Enterprise, and Engagement

Department of Agriculture, Fisheries and Forestry

Tess has over 20 years' experience across the public, private and not for profit sectors in Australia and the United Kingdom. Since January 2017, she has held Deputy Secretary roles at both the state and federal level, achieving major outcomes with lasting positive impact. This includes leading priority projects such as founding the Office for Rural and Regional Queensland, establishing the Priority and Delivery Unit for the Department of the Prime Minister and Cabinet and delivering the Transformation Action Plan for the Department of Agriculture, Fisheries and Forestry.

Tess is currently the Chief Operating Officer and Deputy Secretary of the Strategy, Enterprise, and Engagement Group in the Department of Agriculture, Fisheries and Forestry. It is a pivotal role overseeing the full suite of corporate and assurance services, as well as navigating high risk, complex and varied policy and enterprise strategy.

An experienced Non-Executive Director, Tess has recently been appointed to the Council of the Institute of Public Administration Australia ACT. She previously served on the Board of Screen Queensland, the Queensland Chapter of the Australian Institute of International Affairs, the Board of the Townsville Port Authority, and the Pathways to Resilience Trust.

Tess holds a Master of International Relations, a Graduate Certificate in Business Management and a Bachelor of Arts majoring in Political Science and Public Policy.  She has also completed the Australia New Zealand School of Government Executive Fellows Program and is a graduate of the AICD Company Board of Directors program.

Professional memberships include the Institute of Public Administration Australia and IAP2 Australasia.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty - Episode ten with Judith Formston

Often, asking simple questions such as “Is everything OK?”, “What’s happening with you?” or “What are you working on at the moment?” can help us learn more about the people around us and form connections with one another. Many post-pandemic workplaces have a range of flexible working arrangements, and it can be challenging for those workers to feel connected to others, leaving many lonely, burnt out, or disengaged.

Judith Formston, Deputy Chief Executive of Corporate Services at the Department of Health and Wellbeing SA, joins us in this episode to discuss authentic leadership. Judith shares her experience leading others by showing her human side, which helps her team realise she is just like everyone else. She also provides strategies for how her organisation fosters connections to create a safe space where everyone is invited and feels that they can express themselves freely through a range of initiatives, that help workers to disconnect from the workplace, but connect with each other, including coffee breaks, Friday night wines, groups, and communities of practice.

Listen in as Judith talks about key takeaways from the Jarwun Program she participated in. She enjoyed the yarning circle, where she connected to others during lunchtimes by basket weaving and talking. She also discusses the current journey her department is on to give their employees a better experience and improve mental health through organising meditation sessions.

Judith is a great example of a humble, authentic, and ‘human’ leader. We hope that you get as many takeaways from this episode as we did.  

Listen to episode ten:

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Judith Formston

Deputy Chief Executive of Corporate Services

Department of Health and Wellbeing

South Australia

Judith is a Deputy Chief Executive of Corporate and Infrastructure, at the Department of Health & Wellbeing, where she has Executive responsibility for Workforce, Finance, Procurement and Contracting and Infrastructure Projects. Judith has worked in Government over 20 years and has held Executive and Senior Management positions across a number of Government agencies in South Australia.

Judith is leading the project delivery team, in delivering the new Women’s and Childrens Hospital to the South Australia, being the State’s largest health infrastructure project.

Judith has a passion for reform and project delivery, leading a number of reform projects across Corporate Services, driving change and innovation across systems and processes. Judith has a key focus on the Employee Value proposition and embedding diversity, equity and inclusion in the workplace.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Nine with Gina Dolan

What draws people leaders to managing, well, people? Is it curiosity about the world and the people in it? Is it the ability to problem-solve and be innovative? Is it grit? No one answer fits all, but certainly, these attributes play a significant part. This week, we dive into growth mindsets, failures, and flex workforces with people leader Gina Dolan.

Gina is the General Manager of People and Culture at the Australian Competition and Consumer Commission (ACCC), and she joins us in this episode to share her experiences of grit and the ability to persist and lead others through uncertainty. Together, we break down the stigma attached to making mistakes and how courageous leaders can pause and reflect when the emotions are running high and admit to their workforce that they don’t always have all the answers.

Gina also shares her perspectives on managing a hybrid and geographically dispersed workforce, including how working together has changed the importance of how contact with people remotely has to be more deliberate than in the office and how creating rituals and ways of working can encompass individual needs and embrace the needs of a diverse workforce.

Gina’s motto of “no surprises,” creating a safe space where there is nothing you can’t talk to her about as there is no judgement, is refreshing. Her crucial advice on investing in yourself, being a decent human being, and paying it forward to others around you embraces what authentic and adaptive leadership is about all.

We hope you enjoy this excellent episode with a great people leader.

Listen to episode nine:

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Gina Dolan

General Manager

People and Culture

Australian Competition and Consumer Commission

Gina is the General Manager of People and Culture at the Australian Competition and Consumer Commission or ACCC. Gina is an accomplished HR professional with extensive global transformation experience in the private and public sectors. With a keen understanding of workplace culture and leadership, she excels in leading teams to achieve operational excellence and streamline processes, with the ability to simplify complex HR challenges and provide practical solutions.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Eight with Martin Hehir

In 2025, we are honoured to continue sharing more uplifting and encouraging stories in our series on Thriving in Uncertainty. Martin Hehir, who joins us for today's episode, is no exception.

Martin Hehir, the Deputy Secretary and Chief Operating Officer for the Governance and Corporate Group within the Department of Prime Minister and Cabinet, joins us to share his experiences in the public sector of Taking the Path Less Travelled.

As an experienced public servant, Martin has led teams in the Commonwealth and ACT governments. In this episode, he takes us back to the start of his senior leadership career by providing us with invaluable insights into how he has adapted his leadership style to take on a new role in a new department, and how the importance of communication helped him to navigate unfamiliar territory where his team increased by a factor of 20.

Martin also shares the importance that a couple of mentors played at this time in his career in helping him to stay real and honest with himself, which are invaluable attributes today for leading authentically. He also shares his key learnings from experiences in putting together multi-disciplinary teams and how fostering creative tension respectfully and engagingly can contribute to making sure that the right outcomes are achieved.

This open and honest conversation with Martin has many great takeaways, and we hope you enjoy it as much as we do.

Listen to episode eight:

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Martin Hehir

Deputy Secretary and Chief Operating Officer

Governance and Corporate Group

Department of Prime Minister and Cabinet

Martin is the Deputy Secretary and Chief Operating Officer for the Governance and Corporate Group within the Department of the Prime Minister and Cabinet, where he is responsible for the administration of the Executive Branch of Government, the management of Cabinet and Cabinet Committees, Ministerial Support, and the department's internal Corporate functions.

Before joining the Department in January 2024, Martin was the Deputy Secretary of Workplace Relations where he lead a range of industrial relations policy and programs. During his time in this role, Martin successfully delivered key legislation for the Government in relation to workplace relations, family and domestic violence leave, protecting worker’s entitlements and work health and safety measures. This included deep engagement and liaison across a variety of key stakeholders. Martin was awarded a Public Service Medal in June 2023 for outstanding public service in relation to workplace relations policy and employment services.

Prior to his role in the Workplace Relations space, Martin has held several deputy secretary positions in federal government during his career. He has been responsible for areas including developing a new employment services model; work, health and safety policy; and small business and industrial relations policy. Before this, Martin Worked as Deputy Secretary for Schools and Youth in the former Department of Education, Employment and Workplace Relations and the former Department of Education, dealing with the Australian Education Act, and associated funding mechanisms.

He has also held a number of positions in ACT Government, including as the Director-General of the Community Services Directorate, ACT Government. Martin also holds an Economics Degree from the Australian National University and a Graduate Diploma in Applied Finance and Investment.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Seven with Maree Bridger

Failure is often regarded as a bad word in the workplace. No one wants to fail or intentionally sets out to, and it can make you feel pretty terrible when something you are working on goes wrong. Reframing failures positively by rallying around those colleagues and helping them work through them can turn failures into successes, and importantly, it can build resilience in a team, which is essential for embracing challenges, turning them around, and thriving in uncertainty.

Having leaders who acknowledge their mistakes early and take accountability for their team's mistakes by owning them as their own without directing blame to the individual builds a culture of respect. It helps to shift the perception of failure in a team.

Joining us to discuss this further is Maree Bridger, Chief Operating Officer at the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts.

Maree details the three key things that underpin planning work and help her department with anticipation, proactivity, and responsiveness to priorities that serve multiple ministers. She also explains how her department overcame scepticism to view 'red as your friend'—and how encouraging others to share projects or initiatives that aren't going well helps colleagues rally together to work through challenges.

In this compelling chat, Maree shares experiences from her career from times when things haven't gone to plan and how she has kept moving forward and turned things around through active listening and engagement. She also offers a different perspective on how organisations view innovation and how often, when you are in the trenches, you don't necessarily look around you to realise how far you've come.

Don't miss this uplifting chat with an inspiring leader about changing how we view failures at work.

Listen to episode seven:

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Maree Bridger

Chief Operating Officer

Department of Infrastructure, Transport, Regional Development,   Communications, and the Arts

Maree has worked in the APS for 16 years across a range of policy, program, regulatory, corporate and service delivery functions and she has held senior roles at Services Australia, the Department of Immigration and Border Protection and the Australian Customs Service.

Prior to the APS Maree had seventeen years in the private sector and held roles at the Shell Company, Osborne Computers and Austar United Communications. Prior to her move to the public sector, Maree worked as a consultant for eight years, with a specific focus on organisational change, strategic planning, maximising competitive advantage and building organisational capability.

Maree has a Bachelor of Economics from ANU, Executive MBA from the AGSM at UNSW and is a Certified Practicing Accountant.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Six with Erma Ranieri

Welcome back to our weekly podcast series on Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable in ambiguity and hear their professional stories of overcoming challenges to navigate change successfully.

As the final states send their kids back to school over the next week, many parents will be thinking about the year ahead for their children and what they’ll learn; others may be excited for their children as they take their next steps into their tertiary education, or even possibly start their own professional career in their given field.

Whatever the case, developing, supporting, and guiding this next generation of leaders is imperative. Erma Ranieri, Commissioner for Public Sector Employment for South Australia, joins Andy this week to discuss the topic of next-generation leaders and offer her lived experiences of being an authentic leader who’s driven to support others through a whole-person approach and provide fairer opportunities for all.

Erma also talks about how important it is for every generation to be clear on their own sense of purpose and how, even with the best technological skills, future leaders must also be self-aware, vulnerable, and resilient, ensuring that human interactions and connecting with each other are valued.

Erma shares examples of some of the numerous mentoring programs that she’s led, detailing what it means for leaders to take a whole-person approach to support their workforce’s mental health and how she’s used her past setbacks to forge a new path for others in avoiding the disadvantages that she encountered earlier in her career.

It’s a powerful conversation that will leave you wanting to make a difference in supporting those around you.

Listen to episode six:

Also available through Apple Podcasts and Spotify:

References from this episode:

Conversations matter – Case managers guide to mental health support

The Happiness Expert That Made 51 Million People Happier: Mo Gawdat

Diary of a CEO Podcast

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Erma Ranieri

Commissioner for Public Sector Employment

South Australia

Appointed as Commissioner for Public Sector Employment in 2014, Erma Ranieri is driven to create a world-leading public sector that makes a difference for the South Australian community through an agile, flexible, and inclusive workplace.

Throughout her extensive career in the public and private sectors, her dynamic and inclusive leadership style has helped organisations optimise productivity while also enhancing employee wellbeing.

Erma was awarded the Public Service Medal in the 2021 Australia Day Honours list, for her long-standing advocacy of gender equality, diversity and disability employment and her commitment to public sector reform.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Five

Thank you for joining us for our new podcast series on Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable in ambiguity and hear their professional stories of overcoming challenges to navigate change successfully.

You often hear about 21st-century leaders in government, but what about 22nd-century leaders? It’s an intriguing concept to ponder, especially considering that Gen Alpha, children born between 2010 and 2024, will play an pivotal role in stewarding our community, country, and world into the next century.

Join us in exploring this topic and much more with Kate Driver. Kate is the CEO of IPAA ACT and the co-founder and board member of the CoRE Learning Foundation, linking education, industry, community, and government to meet the needs of students and deliver future sustainable workforces for the Australian Industry.  

While Kate may not have a crystal ball to predict the skills a 5-year-old will need to thrive in a 22nd-century workforce, she offers fascinating perspectives and insights drawn from both her public sector career and her lived experiences.

Through her work with teenagers in her charity, she explores what they want from leaders today and how many question or reject the long-standing assumptions about the world of work that have persisted for generations. Listen in as Kate moves beyond the excitement of science fiction hype to provide pragmatic insights on the jobs and industries of the future, framing the importance of sustaining and improving life for humans at scale.

Listen to episode five:

Also available through Apple Podcasts and Spotify:

Links to information sources mentioned in this episode:

• Foundation for Young Australians research - Our Reports: The New Work Order Series - FYA

• Crawford School of Public Policy |

• Pathways to Positive Public Administration – An International Perspective | Elgar Online: The online content platform for Edward Elgar Publishing

• Dr Laurie Santos, Yale University - The Science of Well-Being | Yale Online

• Dr Angela Duckworth - https://angeladuckworth.com/

Organisational links:

• IPAA ACT - Institute of Public Administration Australia (ACT) Limited |

• IPAA National - Institute of Public Administration Australia | IPAA National Website

• The CoRE Learning Foundation - Leading Foundation Education & Learning Centre in Australia

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Kate Driver

Chief Executive Officer

IPAA ACT

Co-founder and board member of the

CoRE Learning Foundation

After starting her career as a private practice Barrister and Solicitor, Kate realised that she was destined to follow a less “planned” but more “intentional” path, with careers and roles that better aligned with her personal and professional values.  So she left behind the view of Sydney Harbor and unfulfilling hours at the desk, and returned home to Canberra where she began an eclectic career working in the Commonwealth Public Sector. Kate was appointed as the CEO of IPAA ACT in January 2024.

Kate describes herself as the quintessential “accidental public servant”. After she took a 6 month contract in the APS, she found herself in a rewarding public sector career spanning almost two decades.  Her career mantra has been “good things with good people”.  She has worked across a variety of roles as a senior executive in public policy and programs, HR and corporate services, property and security, policy implementation and National Cultural Institutions.

In addition to her professional executive career, Kate is a philanthropic leader, working across a variety of Australian charities and not-for-profit enterprises, including co-founding the CoRE Learning Foundation. Kate is a proud Auntie and Auntie Mother to some wonderful First Nations young people, and is a passionate advocate for inclusion and belonging.

That was the last episode of Thriving in Uncertainty for 2024.

Tune in on Tuesday, 28 January 2025, as we return with our series and are joined by Martin Hehir, Deputy Secretary and Chief Operating Officer for the Governance and Corporate Group within the Department of Prime Minister and Cabinet, as he talks about taking the path less travelled.

Thriving in Uncertainty – Episode Four, Part Two

Welcome back to part two of our special podcast episode with Dr Rachel Bacon, Deputy Commissioner of Integrity, Reform and Enabling Services at the Australian Public Service Commission, where we discuss a growth mindset approach to change. In part one, Rachel shared insights on what makes up a growth mindset and integrity within the APS.

In part two, we continue our conversation with Rachel, discussing the APS Reform, which she has been heavily involved with, and how she keeps herself and others motivated on long-term projects that are hugely significant, have many initiatives attached to them, and require enormous patience and perseverance.  

Listen in as Rachel shares the details of the design approach for the APS Reform Agenda, including how they determined the six guiding implementation principles using extensive research they conducted into global best practices on similar-scale projects. She also provides an introspective look at how she remains resilient and perseveres on long-term change projects .

This episode is a fantastic conclusion to our discussion on a growth mindset approach to change, and we hope you’ll take away as much from it as we did!

Listen to part two:

Also available through Apple Podcasts and Spotify:

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Dr Rachel Bacon

Deputy Commissioner

Integrity, Reform and Enabling Services

Australian Public Service Commission

Dr Rachel Bacon is currently the Deputy Commissioner Integrity, Reform and Enabling Services at the Australian Public Service Commission. Rachel has also been appointed to the IPAA ACT Council where she works to promote excellence in public administration.

Prior to this Rachel worked at the Department of the Prime Minister & Cabinet (PM&C), as Deputy Secretary Public Sector Reform, helping to shape and deliver a suite of reform initiatives to make people’s interactions with government simpler, easier – and make life inside the public service understood and valued.

Over the previous four years, Rachel has worked for the Department of Infrastructure, Transport, Regional Development, Communications and the Arts as Deputy Secretary of the Regional, Cities and Territories Group, delivering place based policy and services for communities around Australia. Rachel has also spent time in the Department of Environment and Energy, running the Policy Analysis and Implementation Division, and as Deputy Chief Executive Officer with the Northern Territory Government’s Department of the Chief Minister.

Rachel has led a number of taskforces (many based in PM&C) to deliver whole of government priorities in areas such as environment regulation reform and Australia’s engagement with Asia, and has worked in teams to improve implementation capability, deliver strategic policy projects, and support government in areas such as counter terrorism, native title and refugee law. 

Rachel’s PhD focused on administrative law and organisation change.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – Episode Four, Part One

Dr Rachel Bacon, Deputy Commissioner of Integrity, Reform, and Enabling Services at the Australian Public Service Commission, joins us for a special two-part episode to discuss a growth mindset approach to change.

In this engaging conversation, Rachel shares unique insights and perspectives, blending evidence-based and consultancy viewpoints with her personal experiences.

In part one, we delve into the components of a growth mindset and integrity within the APS with Rachel. She explains how the literature on high-potential leaders has evolved over the past decade: once focused on high IQ as the primary predictor of leadership potential, the emphasis has shifted toward the importance of a growth mindset. Rachel discusses how a growth mindset is closely tied to learning agility, which involves curiosity, openness, and a willingness to continuously learn. This openness to new experiences transcends culture, age, and gender.

We also delve into integrity, exploring how making mistakes at an institutional level doesn’t necessarily undermine trust and confidence—but how those mistakes are handled certainly can. Rachel discusses the importance of vulnerability in leadership, emphasising how fear of showing it can stifle innovation and compromise psychological safety within an organisation.

Join us next week as we wrap up our conversation with Dr Rachel Bacon, who shares insights into the design approach for the APS Reform Agenda, including the six guiding principles for implementation. She also offers a thoughtful perspective on maintaining resilience and perseverance in long-term change projects.

Listen to part one:

Also available through Apple Podcasts and Spotify:

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Dr Rachel Bacon

Deputy Commissioner

Integrity, Reform and Enabling Services

Australian Public Service Commission

Dr Rachel Bacon is currently the Deputy Commissioner Integrity, Reform and Enabling Services at the Australian Public Service Commission. Rachel has also been appointed to the IPAA ACT Council where she works to promote excellence in public administration.

Prior to this Rachel worked at the Department of the Prime Minister & Cabinet (PM&C), as Deputy Secretary Public Sector Reform, helping to shape and deliver a suite of reform initiatives to make people’s interactions with government simpler, easier – and make life inside the public service understood and valued.

Over the previous four years, Rachel has worked for the Department of Infrastructure, Transport, Regional Development, Communications and the Arts as Deputy Secretary of the Regional, Cities and Territories Group, delivering place based policy and services for communities around Australia. Rachel has also spent time in the Department of Environment and Energy, running the Policy Analysis and Implementation Division, and as Deputy Chief Executive Officer with the Northern Territory Government’s Department of the Chief Minister.

Rachel has led a number of taskforces (many based in PM&C) to deliver whole of government priorities in areas such as environment regulation reform and Australia’s engagement with Asia, and has worked in teams to improve implementation capability, deliver strategic policy projects, and support government in areas such as counter terrorism, native title and refugee law. 

Rachel’s PhD focused on administrative law and organisation change.

Please tune in next week for part two of our episode with Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission.

Thriving in Uncertainty – Episode Three

Thank you for joining us for our new podcast series on Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable in ambiguity and hear their professional stories of overcoming challenges to navigate change successfully.

For the past two weeks, we have spoken with two prestigious leaders, discussing growth and adaptability themes and creating future-ready workforces.

In today’s episode, we are steering off course - literally! Mandy Young, Chief Executive at the NSW State Insurance Regulatory Authority or SIRA, joins us to discuss ‘Taking the path less travelled.’

Mandy has diverse leadership and public sector experience, with a background in social work at the Department of Communities and Justice. She has also worked as the Deputy Secretary and Chief Operating Officer for the NSW Department of Customer Service during COVID-19.

Over this 30-minute conversation, you will hear Mandy provide specific examples from her time during these roles and the significant involvement and subsequent impact of the initiatives that Mandy has driven and been responsible for.

This inspiring chat showcases a leader who exemplifies authenticity and resilience. Mandy has been involved in some amazing transformation and reform projects, and we hope that you will find this episode as engaging and refreshing as we did!

Listen to episode three:

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Mandy Young

Chief Executive

State Insurance Regulatory Authority

Mandy is a proud Aboriginal woman whose mob is Gamilaroi (Quirindi in north west NSW).

Mandy Young was appointed the Chief Executive of the State Insurance Regulatory Authority in June, 2024. Prior to this, Mandy was the Deputy Secretary and Chief Operating Officer for the Department of Customer Service responsible for enabling 14,000 staff in multiple portfolio agencies with responsibility for a $4b budget. She drove significant reforms across corporate functions to better enable portfolio agencies to deliver to the citizens of NSW.

With a NSW Public Sector career spanning over 20 years, Mandy has dedicated her career to driving better outcomes for people and communities, improving service delivery, and implementing large-scale socioeconomic and justice changes for the citizens of NSW.

Mandy has diverse leadership and public sector experience, having held Executive Director and Deputy Secretary roles within the NSW Departments of Customer Service and Communities and Justice and its predecessor agencies.

Mandy holds a Bachelor of Social Work from the University of New South Wales.

Tune in next week as we speak to a new trailblazer in another episode in our series on Thriving in Uncertainty.

Thriving in Uncertainty – episode two

Thanks for joining us for another episode in our new inspiring weekly podcast series, Thriving in Uncertainty, where we spotlight leaders who have gotten comfortable with ambiguity and hear their professional stories about overcoming challenges to navigate change successfully.

In today's episode, Jody Grima, Chief People Officer at the NSW Department of Customer Service, joins us for an open and compelling conversation as we talk about leading change and preparing workforces for the future.

Listen in as Jody shares how there is no 'rinse and repeat' process for approaching change and that the first step is to be on the ground, understand the environment in which you're working with, what the culture is, and sensing the appetite for change. She also talks about other critical success factors, such as transparency and communication, and how without these, you risk losing trust very early on in the change process.

Over just 30-mins, you'll hear Jody share her experience in gauging the success of change programs working for Service NSW in the early days when they were establishing the three channels for service delivery in the state, how mindset and EQ play pivotal roles in preparing the workforce for the future, the biases that organisations need to overcome to ensure our workplaces are inclusive and equal for all, and how leaders throughout her career have inspired her to become the leader she is today.

It's a great episode that will leave you with some great takeaways to reflect on, and we hope you enjoy it as much as we did!

Listen to episode two:

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Jody Grima

Chief People Officer

NSW Department of Customer Service

As Chief People Officer for the Department of Customer Service (DCS) Jody is focused on growing a diverse and inclusive workforce to build out the experiences we offer for both our people, and our 8million+ customers across NSW. With extensive experience in transformation, service delivery, governance, and people development, Jody is committed to driving initiatives that foster transparent ethical behaviours, enhance employee engagement, and equip teams with future-ready capabilities. 

Jody has a wealth of experience across the NSW public sector, where she has been instrumental in championing transformation, supporting workplace wellbeing, and promoting an inclusive, speak-up culture. Jody’s background is leading significant reform in service provision and running large multidisciplinary teams in complex environments, including in Family and Community Services, and Service NSW, and more recently as Chief Operating Officer of DCS. 

Jody oversees strategic people initiatives that align with the Department’s commitment to delivering exceptional customer service. In 2020, Jody was recognised with a NSW Public Service Medal for outstanding public service to the community. 

Please tune in next week as we speak to Dr Rachel Bacon, Deputy Commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, as she joins us in discussing a growth mindset approach to change.