Listen in as Mandy Young, Chief Executive of the State Insurance Regulatory Authority, discusses the critical success factors in approaching organisational transformation being people, systems, and processes, and shares her direct experience working on the transformation of the Victim’s Compensation and Support Scheme at the Department of Communities and Justice. Mandy provides her perspectives on how critical it is to involve the voices of the people that the change will impact the most from the outset and the importance of communicating. She also talks about setting short, medium, and long-term goals and how to keep building trust more and more throughout the process.
Have you ever heard the sayings “Culture will eat strategy for breakfast,” or “form should follow function”? Listen in as Mandy Young, Chief Executive of the State Insurance Regulatory Authority, explains these in context with organisational transformation and how people, systems and processes create the roadmap to follow and that you can’t think and approach these things unless you do it with people.
Listen in to Mandy Young, Chief Executive of the State Insurance Regulatory Authority, as she discusses the importance of testing, piloting, and pivoting, sharing her direct experiences working for Service NSW during COVID-19, where she was responsible for determining and delivering many initiatives with rapid turnarounds including the Dine and Discover vouchers. Mandy explains how, on the day of the launch of the vouchers, the system crashed and how they used the experience of this fast failure’ as a learning opportunity to ‘fix it fast’ and succeed for subsequent voucher rollouts.
Listen in as Mandy Young, Chief Executive of the State Insurance Regulatory Authority, discusses how vital leadership and the authorising environment are in enabling others to try and give things a calculated go while understanding the risks.
“Kindness is always the answer, and being inclusive is just about being kind and respectful of other people.” Mandy Young, Chief Executive of the State Insurance Regulatory Authority, explains this further in this frequently asked question as she talks about how important diversity is and the diversity of thought, which enables people to have real conversations that can achieve better outcomes.
“You can’t be strong for others and create the environment you want if you aren’t feeling safe yourself.” Mandy Young, Chief Executive of the State Insurance Regulatory Authority, shares some wise advice for leaders in starting to become more inclusive to begin by being kind to themselves, giving yourself space and time to retreat and rebuild if that’s the right place for you and that it’s all about getting the right balance and getting to know yourself too.
Having a clear purpose and belief that something can work and potentially change people’s lives can help you and others to hang in there and keep trying when you hit snags and roadblocks. Mandy Young, Chief Executive of the State Insurance Regulatory Authority, talks through how maintaining momentum takes time, grit, and resilience, but if you believe in the outcomes of the work you are doing, you will start to see green shoots and find people that believe in the purpose and become supporters too.