Listen in as Scott Johnston, Deputy Secretary of Revenue NSW, provides his perspectives and experiences on organisational agility and resiliency as part of our first podcast series of Trailblazing with CorbettPrice on organisational health and the seven dimensions of wellness. In this FAQ, Scott shares how his team has used customer-centred design principles to provide flexibility and improve how they deliver their service to customers.
Organisation design is an essential area for leaders to address, as getting it right can significantly improve customer satisfaction, employee retention, and innovation. As part of our first Trailblazing with CorbettPrice podcast series on organisational health, Scott Johnston, Deputy Secretary of Revenue NSW, joined us to discuss what’s important in addressing organisational design and how his team at Revenue approaches it.
Many people have an idea of what design thinking is, but listening to Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology in Sydney, explain how a designerly approach to improving the employee experience can be applied, definitely helps to put the theory into practice. This excerpt is from our complete podcast episode on the employee experience as part of our first series on organisational health and the seven dimensions of wellness.
Tune in as Daniel Bowes, Executive Director, NSW Department of Customer Service, provides his top three tips on how leaders can improve their delivery to customers as part of our second podcast series of Trailblazing with CorbettPrice on embracing organisational change.