Frequently asked questions.

Browse our library of short videos, explaining key concepts of the work that we do for public sector organisations.

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  • • 12/13/23

    What is intersectionality, and how can leaders take more of an intersectional approach?

    Intersectionality is where factors of advantage and disadvantage create modes of discrimination or privilege. In this video, Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, explains intersectionality, talks through an example scenario of the intersectionality of privilege, and provides her tips for leaders in creating a space at the table where everyone can participate. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

  • • 12/13/23

    How can workforce leaders make their workplaces more inclusive for everyone?

    "Model the way, lead the way". Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, provides her invaluable perspectives in this video on how important it is for leaders to lead authentically and how in doing this it creates an authorising environment for others to feel safe that they can be who they are and have equal access to opportunities, and raise their concerns. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

  • • 12/13/23

    What are the foundations for creating an inclusive workplace?

    In this video, Julie Etchells, Chief Human Resource Officer with the Department of Children, Youth Justice, and Multicultural Affairs for the Queensland Government, explains how creating an inclusive workplace starts with the physical safety of employees, knowing they are physically safe to undertake their role, and then psychological safety, and how these two types of safety go hand-in-hand. You can also listen to the full podcast episode featuring Julie on Realising diversity, equity, and inclusion aspirations here.

  • • 11/29/23

    How can design thinking principles be applied to improving the employee experience?

    Listen in as Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology Sydney, explains the difference between a command-and-control and a team-of-teams approach to the employee experience and how using a team-of-teams approach will result in much more adaptive ways of working. You can also listen to the full podcast episode here.

  • • 11/29/23

    How can mobility be crafted into the employee experience?

    Listen in as Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology Sydney, shares his perspectives from his experience working in the public sector and through an academic lens using a practices model his team has created. Rodger discusses how internal mobility is an essential part of resilience and, if done right, can help to build a T-shaped workforce, one that has broad experience with some disciplinarian expertise, and how this can not only help with individual career growth but also contribute to a trust culture between colleagues. You can also listen to the full podcast episode here.

  • • 11/29/23

    What is a people-centric culture?

    Cherie Canning, Founder and Director of Luminate Leadership, joined Andy in series one of our podcasts on organisational health and the seven dimensions of wellness to talk about workforce culture. The conversation started with a clear definition of a people-centric culture and the starting point for how leaders can create it. You can also listen to the full podcast episode here.

  • • 11/29/23

    What is psychological safety?

    As Cherie Canning from Luminate Leadership explained previously in our podcast series on organisational health and the seven dimensions of wellness, for leaders to create a people-centric culture, it starts with psychological safety. Listen in as Cherie explains the four stages of psychological safety and how these play out in practice: inclusion safety, learner safety, contribution safety, and challenge safety. You can also listen to the full podcast episode here.

  • • 11/29/23

    Can you turn a toxic workplace culture into a positive one?

    Leadership can be one of the critical determinants of a toxic workplace culture, and often, new leaders inherit a toxic culture. Listen to Cherie Canning, Founder and Director of Luminate Leadership, as she describes how leaders can turn a toxic culture around and provides examples of how leaders have done just that. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

  • • 11/29/23

    How can leaders support their employees' mental health?

    As a passionate advocate for mental health, Cherie Canning provides the essential steps all organisational leaders can take to support their employees' mental health. Tune in as Cherie also provides examples of wellness areas and initiatives that her clients have developed to help support the health of their teams. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

  • • 11/29/23

    How can leaders help remote employees feel connected to culture?

    Listen in as Cherie Canning, Founder and Director of Luminate Leadership, explains that leaders should be asking, 'How are we creating connections with our employees.' During this question, Cherie provides examples from her client-based experiences on how they make workplace connection a ritual and suggests how to get started. As part of our podcast series on organisational health and the seven dimensions of wellness, the entire episode on workplace culture is available to listen to here.

  • • 11/29/23

    How do you engage the workforce in the development of a long-term vision?

    In a previous FAQ on how an operating model can help organisations to adapt to change, Andy Corbett explained how crafting a vision that addresses how the organisation will operate once changes are implemented is vital in helping organisations succeed in change. In this new FAQ, Scott Johnston, Deputy Secretary of Revenue NSW, shares a great example of how Revenue successfully engaged its workforce in developing its ten-year vision and contributed significantly to creating a sense of belonging in its workforce culture. You can also listen to the full podcast episode here.

  • • 11/29/23

    How can workforce leaders expand learning and development programs to improve employee wellbeing?

    David Powell, Author, founder, and life skills mentor at The Golden Thread, takes us through his perspectives on how learning and development programs can provide employees with the skills needed to develop a stronger sense of self, become more self-motivated, and calm the mind down, enabling a better flow of creativity and helping to make problem-solving easier. This answer is part of a broader conversation with David in the seventh episode of our organisational health podcast series, available to listen to here.

  • • 11/29/23

    How can organisations help employees to connect with their personal sense of purpose?

    Listen as David Powell, Author, founder, and life skills mentor at The Golden Thread, takes us through how organisations can help their employees elicit their own vision for their life and how in doing that, along with having a graphical vision and plan for their organisation, essentially means motivating the employee twice. The podcast episode on the seventh dimension of organisational health is also available here.

  • • 11/29/23

    What is an employee contribution agreement?

    Listen to David Powell, Author, founder, and life skills mentor at The Golden Thread, as he takes us through what a customer-focused contribution agreement is, how it goes far beyond a job description, and how to approach it. Within this three-minute clip, David describes how a contribution agreement needs to include how the employee will contribute to the organisation's success vision, and how the organisation will contribute to the employee's capabilities. This answer is part of a broader conversation with David in the seventh episode of our organisational health podcast series, available to listen to here.