Frequently asked questions.

Browse our library of short videos, explaining key concepts of the work that we do for public sector organisations.

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  • • 2/20/25

    What methods work well to alleviate fears among the workforce?

    We talk a lot about leaders being authentic in how they lead others, which also goes for how they communicate with others. If communications are written in a certain way or with jargon that doesn't reflect how the leader speaks, then people can see through that, and it may lead to them creating their own version of the truth. David Coltman, Chief Executive of TAFE SA, provides his advice that you can never communicate too much and that it is important for leaders to be physically present as it provides an anchor to others, especially during times of change.

    Listen to his full episode here

  • • 2/20/25

    What do you think is critical for leaders to get right when coming into a new role?

    David Coltman, Chief Executive of TAFE SA, shares his experiences of coming into his role at TAFE and the strategies he used to build connections, engage employees, and create unity within this workforce in this FAQ. These included leading with kindness, humanising himself with the workforce, being open to answering confronting questions, and providing a way forward by taking the organisation back to delivering on its core purpose.

    Listen to his full episode here

  • • 2/20/25

    What are some of the early red flags that might emerge when inheriting an existing culture?

    David Coltman, Chief Executive of TAFE SA, is no stranger to leading in challenging and uncertain times, as David came into TAFE SA when the organisation needed to transform and be led in a new direction. In this FAQ, he explains how he dealt with a reasonably large number of hostile rooms that he walked into and how it was important he confronted that and called it as he saw it. He also goes on to explain how it's essential that leaders provide boundaries for people to work with and be consistent with those.

    Listen to his full episode here

  • • 2/20/25

    Have you ever experienced change resistance when leading teams in your career?

    At times, we all feel a bit change fatigued when facing ongoing uncertainty, and we may want things to calm down for a little bit. Working in ambiguity can be tiring as there are so many possibilities to take into consideration about possible scenarios. Fatigue can creep in when it becomes overwhelming, and you feel you have lost control over a situation. David Coltman, Chief Executive of TAFE SA, provides his advice on giving the opportunity for others to be heard and have a voice to get that buy-in as it's important to find a way to remove the fear that your workforce may be experiencing and provide a way for them to see themselves at the end of the journey can be helpful.

    Listen to his full episode here

  • • 2/20/25

    Are there any particular human skills that stand out from the rest?

    Taking time, being kind, and showing kindness to others in response to their emotions at a specific time, whether they are feeling vulnerable or elated, cannot be underestimated. Taking a breath and thinking about another person, where they are, and how they may have come to work that day rather than being hard on them for demands demonstrates empathy and can give you buy-in that money can't pay for. Listen in as David Coltman, Chief Executive at TAFE SA, talks about this further in this FAQ.

    Listen to his full episode here

  • • 2/20/25

    How do we train and prepare ourselves and future generations for jobs that may not even exist?

    David Coltman, Chief Executive of TAFE SA, shares his experiences working with Siemens and the AI group at Swinburne University, preparing people to work in advanced manufacturing. Fundamentally, preparing people to work in future jobs now is about teaching them how to think and question things critically. Human skills like critical thinking are what we bring to the workplace and will continue to be the unique contribution we make to a highly digitised environment.  

    Listen to his full episode here

  • • 2/20/25

    How do you balance the pressure to perform with creating time for learning?

    For many organisations, change is constant, and when the change stops, it's usually the end. Listen in as David Coltman, Chief Executive at TAFE SA, explains how he looks at his work as the place where he does his learning, but how structuring the reflection and thinking time is important, and it doesn't matter where or when it happens. David shares how, for him, it's his drive home that he has that space to think and reflect, where there are no other demands on him to reflect.

    Listen to his full episode here

  • • 2/20/25

    What are ways of helping others see through the trees?

    Listen in as David Coltman, Chief Executive of TAFE SA, talks about how, with organisational change, a change of market situation, or a change in policy position for the public sector specifically, it's critical for leaders to bring it back to their people and help them see their role and how they fit into that both now and in the future. Doing this is the important part of getting good change buy-in and effectiveness.

    Listen to his full episode here

  • • 2/20/25

    How important is it to keep learning and experiencing new things?

    Learning is core to everyone, and it's really about being alive, being stimulated, thinking, and reflecting on things. Listen in as David Coltman, Chief Executive of TAFE SA, provides his perspectives on how learning could be viewed in either of two ways. It could be challenging, or you could approach it with curiosity and be open to the possibilities that it provides. David explains that learning can be overwhelming to some, especially with so many choices out there, and how it's the job of leaders to help people see pathways through what sometimes can be a dense forest.  

    Listen to his full episode here