How do you structure and configure your organisation to act on customer-centred design principles?
Organisation design is an essential area for leaders to address, as getting it right can significantly improve customer satisfaction, employee retention, and innovation. As part of our first Trailblazing with CorbettPrice podcast series on organisational health, Scott Johnston, Deputy Secretary of Revenue NSW, joined us to discuss what’s important in addressing organisational design and how his team at Revenue approaches it.
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How can you use customer-centred design principles to provide flexibility, deliver, and improve customer service?
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