Enhancing Processes with AI

Understand and apply AI to enhance processes, drive innovation, and contribute to a more efficient, transparent, and citizen-centric organisation.

IBV’s 2024 report, The Ingenuity of Generative AI – Unlocking Productivity and Innovation at Scale, said, “Generative AI’s biggest strength is to augment human work rather than automate it.”

It’s an exciting opportunity, with 4 in 5 people wanting to learn more about using AI in their profession, according to LinkedIn’s Workplace Learning Report for 2024. However, with the nuances and challenges unique to the public sector, knowing how and where to get started can also be confusing and overwhelming.

Our Enhancing Processes with AI course offers the best starting point for anyone in the public sector. It breaks down complex topics into easy-to-grasp concepts that will help participants gain a clear and concise understanding of how AI can enhance their organisation’s processes and impact the citizens they serve. No IT background is needed!

Learning outcomes

Understand the fundamentals of improving processes in the context of your strategy with the BeHOLISTIC™ Framework.
Integrate AI with process improvement methodologies
Demonstrate tangible ROI and value from AI implementations
Increase stakeholder awareness and buy-in
Identify and mitigate risks associated with AI implementation
Plan for enterprise scaling and long-term adoption of AI

Micro-credentials gained

Foundations in Process Improvement
Foundations in AI Integration in Process Improvement
Foundations in AI Enterprise Scaling and Adoption Planning

Course details

Format: Live Online and In Person available

Duration: 5 weeks

Time: 2 hours per week

Cost: $1,195 per person

Date: 13th Feb - 20th Mar 2025

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Enrolment enquiries for in person course

Course outline

Learn the essential principles of process improvement, focussing on Lean and Six Sigma methodologies. Gain knowledge on how to identify areas for improvement within your own organisation through case studies and practical exercises.
Collaborative discussions and group activities to understand the basics of AI, learning how to identify high-impact AI use cases and validate them.
Delve into integrating AI with traditional process improvement methodologies. Through workshops, learn how to apply AI to real-life challenges and be able to demonstrate the tangible ROI of these improvements.
Participants will present AI-driven use cases and receive feedback. Key focus on developing actionable improvement plans and strategies for engaging and securing buy-in from stakeholders.
Address risks and challenges of AI implementations. Learn how to scale the adoption of AI solutions within organisations.