An operating model is an extremely powerful concept. It’s powerful because it cuts through the complexity and helps you to visualise exactly how your organisation operates and the value it brings to both your customers and stakeholders. An operating model design is all elements, it’s all-encompassing, and it’s holistic. It’s the accountabilities, governance, behaviours, and integration of those people, processes, and technology that really support the strategy. This high-level blueprint can then help companies proceed with a more detailed design and ensure a cohesive approach to implementing their strategic objectives.