Listen in as David MacLennan shares one of his proudest achievements over the past five years as CEO of the City of Vincent in WA in this FAQ. David talks about how he was keen right from the beginning to put in place a strategic planning program for each of the 14 areas that run distinct businesses within the organisation that aimed at improving their maturity in terms of service delivery and project management year-on-year and how through a self-assessment that rated the levels of maturity on a capability matrix enables teams to put in place short, medium and long-term business plans in a scaled way without going through painful change management processes. Listen to his episode, and read the full case study here