Embracing organisational change – episode two
We hope that you’ve been enjoying our series on embracing organisational change.
In this week’s episode, we are tackling a pivotal change facing organisations today in their quest to gain more efficiency, specifically, how an operating model approach can help achieve operational efficiency and drive better service delivery outcomes to customers.
Grab a coffee and settle in for this tremendous 20min chat!
Listen to episode two:
Also available through Apple Podcasts, Spotify and Google Podcasts:
Dan Bowes, Executive Director of Taxes and Grants Products at Revenue NSW, joins Andy to explain how his team ensures they deliver for their customers. Listen in to hear from Dan how his team overcame challenges during COVID through successful collaboration, the entire team's role in improving customer process outcomes, and his top three tips on how other leaders can deliver efficiently and effectively for their customers.
Download the full transcript of episode two:
Find out more about this Trailblazer:
Dan is Revenue NSW's Executive Director of Taxes & Grants Products, leading the team of 700 people working in Business Taxes, property taxes and duties.
Dan and his teams raise over $35bn of revenue annually and distribute vital grants to support communities and businesses. Dan has a background in banking and process improvement and has previously held business development and strategy roles at Revenue NSW.