Strategy & Transformation Masterclass
The essential course for implementing and driving strategic change in your organisation.
Research conducted by Gartner of over 6,500 employees and 100 CHROs worldwide showed that the best organisations rely on their workforce, not just executives, to lead change. Strategy and planning skills are not just vital assets; they are the fuel that propels the public sector forward.
The Strategy and Transformation Masterclass distils the essential tools and knowledge for understanding strategy and transformation for public sector professionals in a highly interactive, two-day course. Participants gain a multifaceted toolkit that enables them to weave together complementary skills to propel better business outcomes and serve citizens better.
Learning Outcomes
Understand the overall components of our BeHOLISTIC™ Framework, providing a holistic approach to change and transformation programs
Discuss simple operating model optimisation techniques
Identify the core principles of customer experience design
Formulate a value proposition
Construct a problem statement that considers all elements of the TOSCA model
Identify appropriate customer or stakeholder groups for which to develop a customer persona
Create a customer journey map
Utilise Lean Six Sigma methodologies to break down internal processes to the third level, identifying areas for improvement
Communicate deliverables and their dependencies
Determine appropriate KPIs for transformation programs
Understand risks that can impact project delivery and avenues for mitigation
Micro-credentials gained
Foundations in Business Model Design
Foundations in Operating Model Design
Program Management Essentials
Foundations in Customer Journey Mapping
Foundations in Process Mapping
Foundations in Risk Management
Course details
Format: Live Online and In Person available
Duration: 2 Days
Time: 7 hours per day
Cost: $1,500 per person
Date: 26th Feb, 28th Feb 2025
Course outline
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• Overview of Transformation and Operating Models
• Methodologies and tools for transformation
• Customer experience concepts and journey mapping
• Value propositions
• Defining your transformation: Problem Statements
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• Value chains, process mapping and Lean Six Sigma
• SIPOC & Process Decomposition
• Program management concepts and dependencies
• Risk management and bringing it all together
Loved by learners across the Australian and New Zealand Public Sector
”I found the 2 day course met my current training needs. I enjoyed the pace, the opportunity to interact with other learners, and the activities that enabled hands on experience with the tools. I found both trainers to be knowledgeable and had useful experiences to enable deeper understanding of real-life examples. I have taken many of the tools into my daily work and am using them to assist with planning and reviews.”
Sally Wawn
Manager Employee Relations
Department of Energy, Mines, Industry Regulation and Safety
“I gained a better understanding of how to combine the various tools of project management and apply to organisational transformation.”
“This course provided insights from others as well as tools to apply into my own transformation program.”
Elevate Course Participants