Strategy & Transformation Masterclass

The essential course for implementing and driving strategic change in your organisation.

Research conducted by Gartner of over 6,500 employees and 100 CHROs worldwide showed that the best organisations rely on their workforce, not just executives, to lead change. Strategy and planning skills are not just vital assets; they are the fuel that propels the public sector forward.

The Strategy and Transformation Masterclass distils the essential tools and knowledge for understanding strategy and transformation for public sector professionals in a highly interactive, two-day course. Participants gain a multifaceted toolkit that enables them to weave together complementary skills to propel better business outcomes and serve citizens better.

Learning Outcomes

  • Understand the overall components of our BeHOLISTIC™ Framework, providing a holistic approach to change and transformation programs

  • Discuss simple operating model optimisation techniques

  • Identify the core principles of customer experience design

  • Formulate a value proposition

  • Construct a problem statement that considers all elements of the TOSCA model

  • Identify appropriate customer or stakeholder groups for which to develop a customer persona

  • Create a customer journey map

  • Utilise Lean Six Sigma methodologies to break down internal processes to the third level, identifying areas for improvement

  • Communicate deliverables and their dependencies

  • Determine appropriate KPIs for transformation programs

  • Understand risks that can impact project delivery and avenues for mitigation

Micro-credentials gained

  • Foundations in Business Model Design

  • Foundations in Operating Model Design

  • Program Management Essentials

  • Foundations in Customer Journey Mapping

  • Foundations in Process Mapping

  • Foundations in Risk Management

Course details

Format: Live Online and In Person available

Duration: 2 Days

Time: 7 hours per day

Cost: $1,500 per person

Date: 26th Feb, 28th Feb 2025

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Download course brochure

Enrolment enquiries for in person course

Course outline

  • • Overview of Transformation and Operating Models

    • Methodologies and tools for transformation

    • Customer experience concepts and journey mapping

    • Value propositions

    • Defining your transformation: Problem Statements

  • • Value chains, process mapping and Lean Six Sigma

    • SIPOC & Process Decomposition

    • Program management concepts and dependencies

    • Risk management and bringing it all together

Expert instructor

Andy Corbett
Managing Director
CorbettPrice

Loved by learners across the Australian and New Zealand Public Sector

”I found the 2 day course met my current training needs. I enjoyed the pace, the opportunity to interact with other learners, and the activities that enabled hands on experience with the tools. I found both trainers to be knowledgeable and had useful experiences to enable deeper understanding of real-life examples. I have taken many of the tools into my daily work and am using them to assist with planning and reviews.”

Sally Wawn
Manager Employee Relations
Department of Energy, Mines, Industry Regulation and Safety



“I gained a better understanding of how to combine the various tools of project management and apply to organisational transformation.”

“This course provided insights from others as well as tools to apply into my own transformation program.”

Elevate Course Participants