Listen to David Powell, Author, founder, and life skills mentor at The Golden Thread, as he takes us through what a customer-focused contribution agreement is, how it goes far beyond a job description, and how to approach it. Within this three-minute clip, David describes how a contribution agreement needs to include how the employee will contribute to the organisation's success vision, and how the organisation will contribute to the employee's capabilities. This answer is part of a broader conversation with David in the seventh episode of our organisational health podcast series, available to listen to here.