When you have a trusting environment, accountability always goes with it, and it's about getting the right balance. David Thodey, Chair of Xero, Chair of Ramsay Health Care, and Chancellor of The University of Sydney, joins us to discuss this further in this FAQ as he reflects on his time at Telstra. He also goes on to provide a great example from NetFlix in how they managed expenses and took a more trusted view and stresses how leaders need to set up an authorising environment that mitigates people's accountability so there is a worthiness of trust. Listen to his episode here