Listen in to Mandy Young, Chief Executive of the State Insurance Regulatory Authority, as she discusses the importance of testing, piloting, and pivoting, sharing her direct experiences working for Service NSW during COVID-19, where she was responsible for determining and delivering many initiatives with rapid turnarounds including the Dine and Discover vouchers. Mandy explains how, on the day of the launch of the vouchers, the system crashed and how they used the experience of this fast failure’ as a learning opportunity to ‘fix it fast’ and succeed for subsequent voucher rollouts.