In a previous FAQ on how an operating model can help organisations to adapt to change, Andy Corbett explained how crafting a vision that addresses how the organisation will operate once changes are implemented is vital in helping organisations succeed in change. In this new FAQ, Scott Johnston, Deputy Secretary of Revenue NSW, shares a great example of how Revenue successfully engaged its workforce in developing its ten-year vision and contributed significantly to creating a sense of belonging in its workforce culture. You can also listen to the full podcast episode here.