Welcome back to our second episode in the Trailblazing with CorbettPrice series on organisational health. This episode will explore the 2nd dimension of organisational health: Mental – organisational agility and resilience.

Listen to episode two:

Also available through Apple Podcasts, Spotify and Google Podcasts:

The past few years have been tough on organisations with constant uncertainty. As these shocks grow in numbers and complexity, organisations must focus beyond crisis responses to build resilience to survive now and into the future.

Scott Johnston, Deputy Secretary of Revenue, New South Wales, Chief Commissioner of State Revenue, and Commissioner of Fines Administration, joins Andy in this episode to discuss how Revenue NSW has applied agile principles to transform their organisation to become adaptive and responsive now and in the future. Hear how Scott manages to be a regulator while also delivering excellent customer service to Revenue’s three-and-a-half-million customers, his thoughts on empowering the whole organisation to innovate, his top tips for how leaders can respond to changing customer priorities, and much more.

Download the full transcript of episode two:

Episode Two - PDF

Find out more about this Trailblazer:

Scott Johnston is a highly experienced senior leader with a career spanning the Australian and United Kingdom public sectors.

An internationally recognised statistician specialising in economic analysis, his work at the UK Office of National Statistics guided key decision making for the Organisation for Economic Cooperation and Development and European Union.
Scott joined the Public Service Commission in June 2014 where he held the roles of Director Workforce Information Branch and Assistant Commissioner, Performance and Analytics Division.

He then moved on to the NSW Public Service Commission as Acting Public Service Commissioner, leading the NSW Government’s agenda - driving diversity, work of the future and reform across the sector. In April 2020, Scott was appointed to his current role of Deputy Secretary, Revenue NSW, Chief Commissioner of State Revenue and Commissioner of Fines Administration.

Since joining Revenue NSW, Scott has focused on providing flexibility and an improved customer experience for Revenue’s 3.5 million annual customers, with a focus on digital transformation and supporting the State’s most vulnerable customers. Over the past two years Revenue NSW has become sought after for its automation achievements, collaboration skills, innovation, and customer centred design.

Scott is passionate about shaping future workforce strategy through evidence-based decision making, innovation, diversity, and inclusion, and building digital capability.

Web: www.revenue.nsw.gov.au/

LinkedIn: www.linkedin.com/in/scott-johnston222/