How can you use customer-centred design principles to provide flexibility, deliver, and improve customer service?
Listen in as Scott Johnston, Deputy Secretary of Revenue NSW, provides his perspectives and experiences on organisational agility and resiliency as part of our first podcast series of Trailblazing with CorbettPrice on organisational health and the seven dimensions of wellness. In this FAQ, Scott shares how his team has used customer-centred design principles to provide flexibility and improve how they deliver their service to customers.
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How do you structure and configure your organisation to act on customer-centred design principles?
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