Leading people from up to five generations in the workplace isn’t easy. Listen in as Gina Dolan, General Manager of People and Culture at the ACCC, explains how, as a leader, you need to be adaptable and work on that every day in how you’re engaging with people and really listening to what they are saying with the ability to reframe what you’ve heard. Having conversations with staff around what the best way to engage with them is and what they need from you is important, and so too is acknowledging that whilst you can’t give them everything, you can be clear about what you can do and what you can’t do.

Listen to her full episode here