When David MacLennan started as a CEO for the City of Vincent, he received multiple lists from the council, mayor, and former mayor of externally focussed things to work on and improve. These included project management, community engagement, financial sustainability as an organisation, and dealing with aging assets. As many leaders would appreciate, you can't fix medium and long-term things in the short-term, so you need to set up a process of how you will improve as an organisation and have an agreed understanding of the issues you need to work on. Importantly, in tackling external problems, David also recognised the need to carve out enough time to work internally to improve the organisation's capability and performance all around. David shares his approach to doing this in this FAQ. Listen to his episode here