Listen in as David MacLennan, CEO of the City of Vincent in WA, shares his perspectives on the importance of continuing to talk with staff, getting their feedback, and figuring out the pain points regarding internal functions that can slow their work down. David shares how while they are on a path to improvement year after year and no organisation is perfect, by addressing the sources of most pain and inefficiency on a systematic process, things that were causing staff pain years ago when he first started have fallen off the list of things that needed to be addressed and how by staff continue to volunteer different things that need to be fixed is a good sign that they feel engaged, listened to, and can see how the organisation is responding to their needs and improving. Listen to his episode here