Behavioural planning helps identify the key actions required to support changes being implemented. Maree Bridger, Chief Operating Officer for the Department of Infrastructure, Transport, Regional Development, Communication, and the Arts, talks about how creating a roadmap of how employees should operate in the new environment also helps leaders to set expectations and have metrics for how people are responding, acting, or doing. This is important as it helps focus on building a culture of continuous improvement.

Listen to her full episode here