What is design thinking?
Many people have an idea of what design thinking is, but listening to Rodger Watson, Senior Lecturer and Founding Course Director at the University of Technology in Sydney, explain how a designerly approach to improving the employee experience can be applied, definitely helps to put the theory into practice. This excerpt is from our complete podcast episode on the employee experience as part of our first series on organisational health and the seven dimensions of wellness.
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What are ways you can improve how you deliver to customers?
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